Frequently asked questions
What does „on request" mean?
These items aren't part of our standard rotation — we source or reserve them for a specific booking. Just send us your dates and where you're staying, and we'll confirm whether we can have it ready for you. It's our way of offering a few special pieces without keeping every one of them on the shelf year-round.
How does the request process work?
Three simple steps. First, message us on WhatsApp with your travel dates and your accommodation. Second, we'll check availability and send you a confirmation — including your final delivery fee — together with a quote or booking link. Third, delivery, setup, and collection happen exactly as they do for everything else: brought to your door, ready to enjoy, and picked up after your stay.
How far in advance should I get in touch?
As early as you can, ideally — especially in high season. The more lead time we have, the better the chance we can confirm your item and fit it neatly into your delivery.
Do the usual rental conditions apply?
Mostly, yes. Our €150 minimum order value and the security deposit (scaled to your order) work exactly as they do across our standard range. Delivery is the one part we confirm individually: for most stays our standard €49 delivery & pickup fee applies, but it can be higher for short-notice or harder-to-reach drop-offs. We'll always quote it clearly before you commit — no surprises.
Can I add an on-request item to a regular booking?
Absolutely. On-request pieces combine with anything else in our range, so you can build one complete order — all delivered together.
How long can I rent for?
For as long as your stay — there's no fixed minimum number of days. Instead, every order simply needs to reach our €150 minimum order value, so you're free to choose what fits your trip: a long weekend, a week, or the full length of your holiday.
Is everything clean and ready to use?
Always. Every item is thoroughly cleaned and checked between rentals, so it reaches you spotless and works from the first use.
What if something stops working during my stay?
Just message us. If anything fails, we'll bring a replacement as quickly as we can.
What if something gets damaged?
A refundable deposit is held on your card after delivery — the amount depends on your rental and is shown at checkout, and it's released once we've checked everything back in. Everyday use is completely fine; the deposit only covers damage beyond that.
Can I extend my rental?
Usually yes — message us before your booking ends and we'll sort it out if the item is still free and the rental can be extended.
